Effective Date: [Insert Date]

Thank you for shopping with Knoqaway. We’re committed to delivering your order safely and on time. Please review our shipping policy below.

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1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.

• You will receive a notification once your order has shipped, including tracking details (if applicable).

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2. Shipping Rates & Delivery Estimates

We offer standard and express shipping options. Shipping charges for your order will be calculated and displayed at checkout.

Please note: Delivery times are estimates and may vary due to unforeseen delays.

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3. Shipping Locations

• We currently ship to addresses within [Your Country/Region].

• If you're outside of our delivery area and would like to place an order, please contact us at [Insert email address].

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4. Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can track your package via the carrier’s website or by using the tracking link provided.

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5. Delays or Delivery Issues

We are not responsible for delays caused by the shipping carrier, weather conditions, or incorrect shipping addresses. Please double-check your address before placing your order.

If your order is significantly delayed or appears lost, contact us at [Insert email address], and we’ll assist you promptly.

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6. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Please email us at [Insert email address] within 48 hours of delivery.

• Attach a photo of the damaged item and the package. We will work with you to provide a replacement or refund as necessary.

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7. Contact Us

For shipping questions or support, reach out to our team:

📧 [Insert contact email]
📞 [Insert contact number, if any]