You ask, We Answer
Need help? You’re in the right place. Below you'll find answers to the most common questions about our services, processes, and policies.
General Information
What is Knoq Away and how does it work?
Knoq Away is a pest control brand specializing in pre-filled bait stations for ants and cockroaches. Our bait stations attract pests with a powerful, food-based lure. Once consumed, the bait is carried back to the nest, helping eliminate the entire colony over time.
Are Knoq Away bait stations safe to use around children and pets?
Yes, our bait stations are designed with safety in mind. The bait is securely enclosed within the station, minimizing exposure. However, we always recommend placing the bait stations out of reach of children and pets.
How long does it take to see results?
You may start noticing a reduction in pest activity within 1 week of use. Full colony elimination can take a few days to a week, depending on the infestation size and pest type.
Orders and Returns
Can I return a Knoq Away product after purchase?
Due to the nature of our product and hygiene standards, Knoq Away bait stations are non-returnable and non-refundable once delivered.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to monitor your delivery status in real-time.
What should I do if my order arrives damaged?
If your product arrives damaged or defective, please contact our support team within 48 hours of delivery with a photo of the damage. We’ll assess the issue and provide a suitable resolution.