Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: [Insert Date]

At Knoqaway, we aim to provide you with a seamless shopping experience and high-quality products. If you’re not fully satisfied with your purchase, we’re here to help.

1. Refund Policy

We accept returns and offer refunds under the following conditions:

Eligible Items:

  • Items must be unused, in original packaging, and in the same condition that you received them.

  • Refund requests must be initiated within [7–14] days of delivery.

Non-Refundable Items:

  • Gift cards

  • Sale or clearance items

  • Perishable or personalized products (if applicable)

Process:

To request a refund, please contact us at [Insert email address] with your order number and reason for return. If your request is approved, we will provide instructions for returning the product.

Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within [5–10] business days.

Please note: Shipping costs are non-refundable.

2. Cancellation Policy

We accept order cancellations before the product has been shipped. If the order has already been dispatched, it cannot be cancelled. You may still be eligible to return the item once it is delivered.

To cancel an order, please reach out to us as soon as possible at [Insert email address], mentioning your order number.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photo evidence. We’ll either send a replacement or process a full refund, depending on your preference.

4. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Double-check your bank account.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. If you've done all this and still haven’t received your refund, contact us at [Insert email address].

5. Contact Us

For any questions related to refunds or cancellations, reach out to our support team:

📧 [Insert contact email]
📞 [Insert contact phone, if applicable]